Cookie Policy

Effective Date: January 28, 2025
Last Updated: January 28, 2025

1. Introduction

This Cookie Policy explains how Leadev Software Inc. ("we," "us," or "our") uses cookies and similar technologies on the Flowstack platform and website (collectively, the "Services"). This policy is part of our Privacy Policy and provides detailed information about:

• What cookies are
• How we use cookies
• Your choices regarding cookies
• How to contact us with questions

By using our Services, you consent to our use of cookies as described in this policy.

2. What Are Cookies?

Cookies are small text files that are placed on your device (computer, tablet, or mobile) when you visit a website. They help websites remember information about your visit, such as your preferences and login status.

Types of Tracking Technologies We Use:

• Cookies: Small data files stored on your device
• Local Storage: Similar to cookies but with larger storage capacity
• Session Storage: Temporary storage that expires when you close your browser
• Pixels/Web Beacons: Tiny images that track user behavior
• Device Fingerprinting: Techniques to identify unique devices

3. Categories of Cookies We Use

3.1 Essential Cookies (Strictly Necessary)

These cookies are necessary for the Services to function properly and cannot be disabled.

3.2 Performance Cookies

These cookies help us understand how visitors interact with our Services.

3.3 Functional Cookies

These cookies enable enhanced functionality and personalization.

3.4 Marketing Cookies

These cookies track your online activity to help deliver more relevant advertising.

4. How We Use Cookies

We use cookies for the following purposes:

4.1 Authentication and Security

• Keep you signed in to your account
• Prevent unauthorized access
• Detect and prevent fraud
• Maintain security of your data

4.2 Performance and Analytics

• Understand how users interact with our Services
• Identify and fix technical issues
• Measure feature adoption
• Improve user experience

4.3 Personalization

• Remember your preferences and settings
• Provide customized content
• Suggest relevant features
• Maintain your workspace context

4.4 Marketing and Advertising

• Measure effectiveness of marketing campaigns
• Show relevant ads on other platforms
• Track conversions from advertisements
• Build audience insights

5. Third-Party Cookies

Some cookies are placed by third-party services that appear on our pages:

5.1 Analytics Providers

• Google Analytics: Website usage statistics
• Mixpanel: Product analytics and user behavior
• Hotjar: Session recordings and heatmaps (if applicable)

5.2 Advertising Partners

• Google Ads: Conversion tracking and remarketing
• Facebook: Social media advertising
• LinkedIn: B2B advertising and insights

5.3 Support and Communication

• Intercom: Customer support chat
• Zendesk: Help center and ticketing
• Stripe: Payment processing

These providers have their own privacy policies governing the use of cookies.

6. Cookie Duration

Cookies can be:

• Session Cookies: Deleted when you close your browser
• Persistent Cookies: Remain on your device for a set period

Most of our persistent cookies expire within:

• Essential cookies: 7 days to 1 year
• Analytics cookies: 24 hours to 2 years
• Marketing cookies: 30 to 90 days

7. Your Cookie Choices

7.1 Browser Settings

You can control cookies through your browser settings:

• Chrome: Settings > Privacy and security > Cookies
• Firefox: Settings > Privacy & Security > Cookies
• Safari: Preferences > Privacy > Cookies
• Edge: Settings > Privacy, search, and services > Cookies

7.2 Cookie Consent Banner

When you first visit our Services, you'll see a cookie consent banner where you can:

• Accept all cookies
• Reject non-essential cookies
• Customize your preferences

7.3 Opt-Out Links

You can opt out of specific third-party cookies:

• Google Analytics: tools.google.com/dlpage/gaoptout
• Facebook: facebook.com/help/568137493302217
• LinkedIn: linkedin.com/psettings/guest-controls
• General: youronlinechoices.com or aboutads.info

7.4 Do Not Track

We currently do not respond to Do Not Track (DNT) browser signals. However, you can still manage cookies using the methods described above.

8. Impact of Disabling Cookies

If you disable cookies:

Essential Cookies

• You may not be able to log in
• Security features may not function
• The platform may be unusable

Performance Cookies

• We cannot improve user experience
• Technical issues may go undetected

Functional Cookies

• Preferences won't be saved
• You'll need to reconfigure settings each visit

Marketing Cookies

• You'll still see ads, but they won't be personalized
• We cannot measure marketing effectiveness

9. Cookies in Emails

Our emails may contain tracking pixels that tell us:

• Whether you opened the email
• Which links you clicked
• Your device and email client

You can disable image loading in your email client to prevent pixel tracking.

10. Mobile Applications

Our mobile applications may use:

• Mobile analytics SDKs
• Advertising identifiers (IDFA/GAID)
• Local storage for offline functionality

You can control these through your device settings.

11. Updates to This Policy

We may update this Cookie Policy periodically to reflect:

• Changes in our cookie usage
• New legal requirements
• Industry best practices
• User feedback

We'll notify you of material changes via:

• Email notification
• Platform notification
• Cookie banner reset

12. International Users

European Union (GDPR)

We comply with EU cookie requirements:

• Obtain consent before placing non-essential cookies
• Provide clear information about cookie usage
• Allow granular control over cookie categories

California (CCPA)

California residents have the right to:

• Know what information is collected via cookies
• Opt out of sale of personal information
• Non-discrimination for exercising privacy rights

Canada (PIPEDA)

We comply with Canadian privacy laws regarding:

• Meaningful consent for cookie usage
• Clear privacy practices
• Access to personal information

13. Contact Us

For questions about our use of cookies:

Privacy Team
Leadev Software Inc.
16548 21 AVE SW
Edmonton, AB T6W 5K3
Canada
Email: legal@leadevs.com

You can also:

• Use the chat feature in the platform
• Submit a privacy request through your account
• Call us at [Phone number to be added]

14. Technical Details for Developers

API Cookie Usage

When using our API:

• Authentication uses Bearer tokens, not cookies
• CORS policies apply to cross-origin requests
• Rate limiting uses IP addresses, not cookies

Cookie Security

We implement:

• Secure flag on all cookies (HTTPS only)
• HttpOnly flag on authentication cookies
• SameSite attributes to prevent CSRF
• Regular security audits

Local Development

For local development:

• Cookies may use localhost domain
• Security restrictions may be relaxed
• Use environment variables for configuration

This Cookie Policy forms part of our Privacy Policy. By using Flowstack, you acknowledge that you have read and understood how we use cookies.